Shipping & Returns

Please View our shipping and returns policies bellow

Shipping Policy

We are delighted you are ordering with us. We will dispatch your order as soon as possible.

Please note delivery times may vary during sale times due to high demand or if your item is made to order or custom made. Our team hand pick and pack your order ready for courier collection. Please expect a delay of up to 7 working days for delivery.

Courier fees:

New Zealand: 3-10 Working days - FREE Shipping.
Rest of the World: 7 - 30 working days - FREE Shipping

For NZ deliveries, allow three working days for delivery in the North Island and five working days in the South Island.
International delivery time varies depending on the country but usually takes between 3-30 working days.

Please be aware that all deliveries will require a signature – so bear this in mind when giving your delivery address (home or work).
Products shipped to other countries may be subject to that countries Taxes and/or Duties. You will be responsible for paying such Taxes and Duties.

We are not liable for damage incurred to goods in transit or for non-delivery. You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Please note that if you have a non-delivery arrangement with the courier company we are not liable for the loss, damage or destruction to the goods. It is the responsibility of the customer to make sure the package is delivered to the correct address and signed for by the customer as it is the customers personal custody once it has left our premises.

Return &

Exchange Policy

For any reason you are unhappy with your purchase we are happy to offer a full refund, store credit or exchange providing you send it back to us within 14 days of receipt.

Please Note:
- All items returned must be unworn/ not tried on and undamaged in the original packaging.
- We do not accept exchanges or returns on bespoke items, or pieces that have been resized or altered.
- Unfortunately, we do not accept returns or exchanges on sale items or last-chance pieces.
- For hygiene reasons, we are not able to accept returns, or exchanges on earrings unless they are faulty.
- Exchanges are possible if the item is available.
- ANNICK cannot refund delivery cost or any international tax or duties paid on non-faulty exchanged items.
To arrange a return please email Annick@ellersliejewellers.co.nz quoting your name, address, details of the product, the reason for return and whether you require a refund or replacement.
Any item(s) being returned must be returned in their original ANNICK packaging. Please pack the item carefully and we recommend that you use a secure and tracked service for your own protection.

Please send items for return to:
Ellerslie Jewellers & Engravers
Ellerslie, Auckland
New Zealand
1051

The item is your responsibility until it reaches us therefore we cannot accept responsibility for any items lost or stolen in transit. Any item returned after the stated time period will only be refunded at our discretion.